Meet Us | Company History | Accomplishments | Our Dedication to CustomersMeet Our Management Team | Meet Our Design Team | Community Involvement
Our Dedication to Customers
McAlpin Industries is a customer-driven company, confident in our ability to continually provide quality products on time. Total customer satisfaction is vital to our continued success. Here's how we ensure that everything runs smoothly:
- Account Management
Every customer is assigned a Customer Service Account Manager, a single-point contact through which all communications and requests are channeled. These talented people have direct access to all departments within the company, and are viewed as the "voice of the customer" within McAlpin Industries.
- Project Management
Our Project Managers follow a regulated timetable and maintain a constant network of communication – from engineering through shipping – to ensure the timely delivery of your products, made to your specification.
(L to R): Customer Service Account Managers: John VanBortle, Tuyet Bui, Bob Rozler
Customer Service Manager: Frank DiSano
- Advanced Manufacturing Engineering (AME)
When customers may not have the engineering "horsepower" relating to sheet metal products, our Advanced Manufacturing Engineering (AME) group kicks into high gear, offering Total Metalworking Solutions. These technical experts will work with you to:.
- Improve a part's manufacturability by offering creative design options
- Subsequently improve quality
- Reduce product-manufacturing cost
We offer this service as part of our own internal continuous improvement program, and also upon request.
Back Row (L to R) Ron Wallenhorst, Oula Nahas, John Bialuski, Neal Morchower, Steve Bacon, Dave Rizzo, Sylvia Almeida, Mark Marcello, Heather Van De Moortell, Jack Bush. Front Row (L to R) Gene Chmiel, Dan Cooper, Gregg Wolff, Bill Taylor, Bob Bertrand.
- Flexible Manufacturing Options
When choosing between different tooling and fabricating processes, the only place to obtain objective and unbiased recommendations is from a metalworking company that offers a variety of manufacturing options in-house. At McAlpin Industries, we have no vested interest in selecting any particular process other than the one that does the best job for the best price. Our vertical integration and broad-based manufacturing options afford the best solutions to your metalworking needs. Whether the job is big or small, our design team will work with you each step of the way to provide you with the most cost-effective manufacturing options.
- Quality Systems
Part quality is guaranteed through the latest state-of-the-art automated inspection equipment, including:
- Fabrivision, a vision measuring system,
- Cordax Discovery Series computer controlled Coordinate Measuring Machine (CMM), and
- LaserQC, the latest and greatest laser measuring system.
All of this equipment is capable of charting statistics that are used to monitor the manufacturing process.
- Just-In-Time Deliveries
We realize that any delay to a just-in-time schedule is a critical delay. As a supplier, we have successfully implemented one of the most ambitious quality improvement programs in the industry to ensure that your production schedules are met. Our ERP system affords flexible scheduling options and instant real-time order status. Benchmark inventory record accuracy ensures the highest level of confidence in the integrity of our information system.
