Our Dedication to Customers
McAlpin Industries is a customer-driven company, confident in our ability to continually provide quality products on time. Total customer satisfaction is vital to our continued success. Here's how we ensure that everything runs smoothly:
Every customer is assigned a Customer Service Account Manager, a single-point contact through which all communications and requests are channeled. These talented people have direct access to all departments within the company, and are viewed as the "voice of the customer" within McAlpin Industries.
Our Project Managers follow a regulated timetable and maintain a constant network
of communication – from engineering through shipping – to ensure the timely
delivery of your products, made to your specification.
Advanced Manufacturing Engineering (AME)
When customers require additional engineering resourcesep, our Advanced Manufacturing Engineering (AME) group kicks into high gear, offering Total Metalworking Solutions. A dedicated technical expert assigned to your account will work with you to:
- Improve a part's manufacturability by offering creative design options
- Improve quality
- Reduce product-manufacturing cost.
We offer this service as part of our own internal continuous improvement program, and also upon request.
Flexible Manufacturing Options
When choosing between different manufacturing processes, the only place to obtain objective and unbiased recommendations is from a metalworking company that offers a variety of in-house options. At McAlpin Industries, we have no vested interest in selecting any particular process other than the one that does the best job for the best price. Our vertical integration and broad-based manufacturing options afford the best solutions to your metalworking needs. Whether the job is big or small, our design team will work with you each step of the way to provide you with the most cost-effective manufacturing options.